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ERROR MESSAGE:

In SOP "unable to convert JSON to native data type for field 'descProdFull' in temp-table 'ttSpecialprod' (15363)"

CAUSE:

A sales operator is in a Frameworks Sales Order attempting to create a new Special Product.

They have copied the Product Description from another source (e.g MS Excel or Word) then pasted this into the "Create Special Product" Product Description field.

The text is classed as no-raw text and contains special characters embedded in the text, both hidden and non-hidden.

Frameworks does not allow these special characters and is unable to convert to plain text.

SOLUTION:

Do not copy/paste text from third party sources into Frameworks.

Rather, type the desired text directly into the file, or copy from a standard text source , like MS Notepad.

IF THIS FAQ DOESN’T RESOLVE YOUR ISSUE:Contact Sterland Support.