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ERROR MESSAGE:

When trying to finish a POS sale in Frameworks the following error message is displayed:

System Error: ** Unable to open file file. /prostix/??/tender10061025.txt Errno=9 (98)

CAUSE:

The issue is caused due to incorrect system configuration. The Miscellaneous Code SysTempDir value has not been correctly defined

SOLUTION:

To resolve this issue, perform the following:

1.  From operating system level determine if there is a tmp sub directory below the /prostix directory

cd /prostix

ls -l | more

Note if you don't have a tmp sub directory defined please refer to your System Administrator to create one with full read write execute permissions.

2. Log into ProStix, then select "System Administration" - "Configuration" - "Tailoring Options" - "Codes  (Characters)" to display the Miscellaneous Codes (Characters) screen

3. Locate code SysTempDir , then press <F7> to open the line for editing.

4. Change value from /prostix/?? to /prostix/tmp/ , then <F1> to save and close out of edit mode.

IF THIS FAQ DOESN’T RESOLVE YOUR ISSUE:Contact Sterland Support.