Skip to end of metadata
Go to start of metadata

QUESTION:How do I reinstate my Device ID after I clear my browser's cache?


(warning)(warning) Please be aware that clearing the browser cache also clears the saved device ID in Frameworks. It is stored as a browser cookie in the cache.  When browser cache is cleared, it defaults back to "roam#", where # is the branch number the User belongs to, eg: roam1.  This breaks POS, amongst other things. (warning)(warning)

Before clearing the browser cache, perform the following:

1. Note down the existing Device ID setting displayed in the top right corner of your Frameworks session.

2.  Click then type Device ID Allocation (or select System Administration then Printers & Devices then Device ID Allocation).

3. Use the finder to select the correct device, then click  .

 About Cache

In order to speed up web browsing, browsers are designed to download web pages and store them on your computer in an area called the cache. When you visit the same page for a second time, the browser speeds up the display time by loading the pages locally from the cache instead of downloading everything again. This sometimes results in less than current versions of web pages being displayed, along with problems on registration and authentication pages.

Over time, this process may actually begin to slow down your browser as large amounts of data are saved to your hard drive. A cache does not empty itself and anyone who gains access to your computer can tell from these files what websites you have visited. To make matters worse, this caching is not limited to pages, but can also include login IDs, passwords, banking information, and other sensitive information.

Clearing your cache can significantly improve the speed and performance of your browser and ensures that anyone who uses the same computer and browser after you (particularly on public computers) will not see your private information. It's a good habit to clear your cache from time to time.

To clear Internet Explorer cache, refer to: How to delete the contents of the Temporary Internet Files folder.

To clear Chrome cache, refer to: How to clear Chrome cache & cookies.

To clear Safari (Version 6 and 7) cache, refer to: How to clear Safari browsing history.

To clear Firefox cache, refer to: How to clear Firefox cache.


Not applicable


Contact Sterland Support.