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ERROR MESSAGE:

"Customer balance of $ddd.cc exceeds credit limit of $ddd.cc" appears when processing an account sale in POS

CAUSE:

An error message "Customer balance of $ddd.cc exceeds credit limit of $ddd.cc" appears if the customer entered has exceeded their credit limit or if the customer has exceeded their credit age ("Customer is outside their credit age") and the customer's status in Customer Maintenance is Active.

SOLUTION:

To resolve this issue, perform the following:

1. Click to remove the message.

2. Continue to process the sale.

3. When complete, click .

4. Ask your POS supervisor to complete the Approval Details screen including typing their Frameworks User ID in the Approved By field, the Approval Number if applicable & their Frameworks Password .

5. The system then checks that the POS supervisor has the required approval to authorise the sale, then the sale will finalise as normal.

IF THIS FAQ DOESN’T RESOLVE YOUR ISSUE:Contact Sterland Support.