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Sterland's Browser and Technology Platform Support Policy

Sterland's applications and the specific browsers supported:

ApplicationInternet ExplorerSafariFirefoxChrome
Frameworks v2.0(error)

(tick)

v8.0.5+

(tick)

v37.0.2+

(tick) 
v42.0+

Pick and Despatch v2.0

(error)

(error)(tick)
v37.0.2+

(tick)
v42.0+

SalesRep Assistant v1.1(error)(tick)
v8.0.5+
(tick)
v37.0.2+
(tick)
v42.0+
Showroom Assistant v1.0 (error) (error)(tick)
v37.0.2+
(error)
Trade Portal v2.0.2+(tick)
v11+
(tick)
v8.0.5+
(tick)
v37.0.2+
(tick)
v42.0+
  ______________________________________________

 

Sterland's applications, technology platforms and operating systems to use in conjunction with the above recommended browsers:

ApplicationDesktopiPhone

Android Mobile

Windows Mobile

iPad

Android Tablet

Windows Tablet
Frameworks v2.0(tick)
Mac OSX
Windows 7+
N/AN/AN/AWORKING BUT NOT CERTIFIEDWORKING BUT NOT CERTIFIED (error)
Pick and Despatch v2.0(tick)
 Mac OSX
Windows 7+
 (error) (error) (error) (error) (error) (error)
SalesRep Assistant v1.1(tick)
 Mac OSX
Windows 7+
(tick)
iOS7+

 (tick)

 (tick) (tick) (tick)  (error)
Showroom Assistant v1.0(tick)
 Mac OSX
Windows 7+
 (error) (error) (error)(tick)
iOS7+
WORKING BUT NOT CERTIFIEDWORKING BUT NOT CERTIFIED
Trade Portal v2.0.2+(tick)
 Mac OSX
Windows 7+
(error)

(error)

(error)WORKING BUT NOT CERTIFIEDWORKING BUT NOT CERTIFIED(error)

ProStix PDA

(error)
 (error) (error) (tick)
Windows CE
 (error) (error) (error)
 _________________________  ____________________________ 
 Legend:
IconDescription
(tick)Certified and supported by Sterland Computing.
 (error)Not operational and not supported by Sterland Computing.
WORKING BUT NOT CERTIFIEDOperational but not supported by Sterland Computing.

For example, you can use SalesRep Assistant on a Mac using Firefox, or you could use SalesRep Assistant on a windows laptop using Chrome.

 Known Issues

The following table contains the known issues by application by browser:

Mobile ApplicationInternet ExplorerSafariFirefoxChromeiPhone

Android Mobile

Windows Mobile

iPad

Android Tablet

Windows Tablet
Frameworks v1.1.2  'This Connection is Untrusted' message when logging onPerformance issues. Runs slow on latest version.      
Trade Portal < v2.0.2Performance and stability issues.         
SalesRep Assistant v1.1    Issue with not being able to close dialogue boxes.Issue with not being able to close dialogue boxes.    
________________________    ______________________________________  _____________  
 Troubleshooting tips

Troubleshooting tips

If a Mobile Application doesn't work when using a browser version listed above, perform the following:

1. Download the latest version using the links below and try again.

2. Try using a different browser as a temporary workaround solution.

3. If you're using Internet Explorer, try disabling Internet Explorer's compatibility mode.

4. If that doesn't work, please provide the following information when you contact Sterland Support.

    • An explanation of the issue
    • Identify the browser and version you were using
    • Identify the operating system and version on your computer
    • A screenshot of your issue
 How Sterland tests and validates browsers

How Sterland tests and validates browsers

Sterland's approach to determining browser testing and validation is driven by two main considerations:

  • 1. Testing and validating the latest browsers, especially where browser auto-updates drive rapid end user upgrades.
  • 2. Testing and validating an appropriately broad set of browsers that are being used among our customers.


When a browser is listed as tested and validated, Sterland is committed to supporting customer usage in two main ways:

1. Before a release, by testing available browser and operating system combinations to prevent potential browser related issues.

2. After a Mobile Application release, by rapidly addressing customer issues by: 

    • Accepting Support calls/SysAid tickets on the platform technology, assisting with resolution, and escalating the issues for resolution.
    • Working to resolve any browser issues in product releases as with any other type of issue.


 Browsers

Browsers

Sterland tests and validates four primary browsers for Mobile Application releases.

With these browsers, Sterland tests their latest "stable" release at the time of the Mobile Application release and periodically thereafter.

 Sterland's approach to browser testing

Sterland's approach to browser testing

To verify confidence with each new release, Sterland executes our browser compatibility test suite against newly released browser versions on multiple OS combinations to ensure function prior to releasing a given version. This testing leverages the full set of automation and manual testing strategies available to ensure confidence in testing. Because of the increased frequency of new browser versions released by some vendors, Sterland's policy is to support all new browser versions released to the market as generally available or by supported release channels.

 Older browsers

Older browsers

Just as we recommend keeping up with the latest version of our own products for the best experience, the browser vendors make the same recommendation about their software, however Sterland recommends you operate from a stable version that has been released for 6 months or more. There may be incompatibilities with new browser version and our applications.

Sterland still accepts client issues for these browsers reported to Sterland Support and will attempt to replicate the issue on a fully supported browser. If Sterland Support cannot replicate the issue, Sterland will recommend that you move to a browser version fully supported by Sterland. In some cases, an additional recommendation might be to update to a more modern version of our applications.

 Cookies and Javascript

Cookies and Javascript

Regardless of the browser being used, our applications require the use of session cookies and javascript enabled in the user's browser to provide the correct rendering and/or display.

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