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ERROR MESSAGE:

Header and detail Invoice values do not match

CAUSE:

The error message can display at the Creditors Invoice Approval (CIA) processing step of "Add to Invoice Batch". A comparison is made between the ProStix receipt value and the invoice amount as entered during CIA processing. If there is a variance between the two figures then the variance amount is checked against the System Decimal settings InvTolAmt (CIA Invoice/Receipt tolerance $Amount) and InvTolPcnt (CIA Invoice/Receipt tolerance Percentage).

if the variance amount exceeds either InvTolAmt or InvTolPcnt then the error message "Header and detail Invoice values do not match" is displayed.

If the variance amount is a valid variance, and you want to continue processing the Supplier Invoice as is, then adjust the InvTolAmt and/or InvTolPcnt values to allow the invoice to pass the check done at time of "Add to Invoice Batch".

SOLUTION:

To adjust either the InvTolAmt or InvTolPcnt decimal settings, perform the following:

1.  Select menu options System Administration then Configuration then Tailoring Options then Values (Decimals) to display the Miscellaneous Values (Decimals) screen.

2. Select either InvTolAmt or InvTolPcnt, then press <F7> to open for editing. Then press <tab> to move cursor from the Description to the Value field.
 

3. Change the value to new desired setting, then <F1> to save and close edit mode.




IF THIS FAQ DOESN’T RESOLVE YOUR ISSUE:Contact Sterland Support.