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ERROR MESSAGE:

Error Msg: "TRAN CANCELLED CARD ERROR REFER"

CAUSE:

When trying to refund the value on to a gift card the error message 'TRAN CANCELLED CARD ERROR REFER' is displayed in the PC-EFTPOS screen.

The message is indicating that the POS terminal has not been authorised to perform this action by the EFTPOS Provider.

SOLUTION:

Contact the EFTPOS Provider to get the POS terminal's integrated EFTPOS authorised.

IF THIS FAQ DOESN’T RESOLVE YOUR ISSUE:Contact Sterland Support.