Skip to end of metadata
Go to start of metadata

Flags

 Click here to expand...

System Settings - Flag 'AuthDelSO' must be ticked
User Maintenance must be ticked 'Can Delete Order?'

StepTask
1
From My Shortcuts click Sales Orders.
Alternatively, using the Navigation Tree button expand Sales - Transaction Processing then click Sales Orders.
2

If you know the Customer Id type it into the Customer search field then press your <Tab> key.
Alternatively, click the Search button then enter any desired search criteria. Click Find to display the search results then select the appropriate Customer Id hyperlink.

3Click the Find button to display all Sales Orders fitting the search criteria.
4Click the appropriate Order hyperlink to open the Order details.
5

From the Actions button select 'Void Order'. Enter Void reason and Terminated By. Click "Confirm"

6Voided Sales Order can be viewed from within Customer Transaction Enquiry screen.